Stelink User Privacy Agreement

Quick Summary

This plain-language overview is provided for convenience only. In case of any discrepancy, the full text of this Privacy Policy below prevails.

• What we collect: account information (email address, multi-encrypted password, verification code), device identifiers such as OAID and AndroidID, and device and log information (hardware model, operating system version, IP address, MAC address, access time, network status). Real-name information (name, ID card number) is collected only when you use the identity authentication feature.
• Why we collect it: to create and secure your account, provide and improve the service, prevent phishing, fraud, and network attacks, provide customer support, and send essential notifications.
• Cookies and diagnostics: we use cookies and anonymous identifiers to keep the service secure and simplify access; you can clear cookies in your browser settings. Anonymous diagnostics and crash reports can be disabled at any time in the app settings.
• Where data is stored: on overseas servers, such as in Singapore, protected with anonymization and encrypted storage.
• How long data is kept: only as long as necessary for the purposes described in this policy; afterwards it is deleted or anonymized.
• Sharing: personal information is transferred or disclosed only in the limited situations described in Section 3, for example with your explicit consent or as required by law. Some functions integrate third-party SDKs (such as Alipay) listed in Appendix II.
• Your rights: access, edit, correct, and delete your personal information, or delete your whole account via "My Account" → "Account Deletion"; requests are answered within 15 days.
• Contact: privacy questions can be sent to support@stelink.net at any time.

Preamble

Stelink is developed and operated by us. We highly value the privacy and security of our users, strictly comply with relevant laws and regulations, and are committed to protecting your personal information. This Privacy Policy aims to help you understand the following:

Please read and fully understand this Privacy Policy carefully before using Stelink and related services. By logging in to or using your Stelink account, you agree that we collect, use, store, and share your relevant information in accordance with this policy. If you have any questions or suggestions regarding this policy, you can contact us through the methods provided in this policy. This Privacy Policy is an integral part of the Stelink Service Usage Agreement.

1. How We Collect and Use Your Personal Information

We collect and use information you actively provide when using Stelink and related services, as well as functional usage information collected through automated means, in the following ways:

1.1 Basic Business Functions

• Account Registration and Login: When you register or log in to your Stelink account, we collect your email address, multi-encrypted password, verification code, device identifiers (such as OAID, AndroidId), etc., to ensure account security. If you refuse to provide this information, you may not be able to complete registration or login.
• Third-Party Account Login: You can log in to Stelink through a third-party account. With your consent, we may obtain information such as your third-party account ID to link to your Stelink account or for direct login.
• Identity Authentication: In accordance with laws and regulations, when using identity authentication functions, we may collect your real name, ID card number, etc., and verify your identity through facial recognition technology. If you refuse to provide this, you may not be able to use related services, but it will not affect other functions.
• Device and Log Information: To ensure service security and quality, we collect your device information (such as hardware model, operating system version, IP address, MAC address) and usage logs (such as access time, network status). This information may be associated with your Stelink account.
• System Permission Requests: To implement related functions, we may request certain system permissions (see Appendix I for details).
• Statistical Data Sharing: With your authorization, we may obtain aggregated statistical data based on personal information (such as download volume, network performance data) from affiliates or partners to improve services or develop new products.
• Message Notifications: We may send notifications through your contact information (such as email) for identity verification, security reminders, user research, etc.
• Feedback:
  • Customer Support: To resolve issues, we may retain your account information, order information, etc. Information from unlogged users will be associated with device information and viewable upon login.
  • Questionnaires: To improve services, we may use your responses to questionnaires. You can choose not to participate.

1.2 Use of Third-Party Services

• Third-Party SDKs and APIs: To implement functions, we may integrate third-party services through SDKs, APIs, etc. (see Appendix II for details). Third-party service providers are independently responsible for their information processing practices.
• SDK Initialization: After you agree to this policy, we will initialize third-party SDKs, during which device information (such as AndroidID, OAID) may be collected to improve service efficiency.
• Device Information Collection: Some SDKs (e.g., Alipay) may collect information such as IP addresses for data analysis. This information is anonymized and poses no disclosure risk.

1.3 Cookies and Similar Technologies

We use cookies and anonymous identifiers to achieve the following functions:

• Ensure service security and efficient operation;
• Simplify your access experience (e.g., remembering search history);

You can clear cookies through your browser settings, but this may render some functions unavailable.

1.4 Anonymous Diagnostics and Crash Reports

With your permission, we collect anonymous diagnostic data (such as connection failure information, speed test data, crash reports) to optimize services. This data cannot be linked to a specific user. You can disable this function at any time in the settings.

1.5 Security Assurance

To ensure the security of your use of Stelink services, protect the personal and property safety of you and other users, prevent phishing websites, fraud, network attacks, virus intrusions, and other security risks, and accurately identify violations of laws, regulations, or the Stelink agreement, we may use or integrate your account information, device information, and software usage information, or based on your authorization or legal sharing of information, perform identity verification, security detection, and risk prevention, while also taking measures such as recording, auditing, analysis, and disposal in accordance with the law.

1.6 Exceptions to Obtaining Authorized Consent

In the following situations, we may collect personal information without seeking your authorized consent:

• Related to national security and defense;
• Related to public safety, public health, or significant public interest;
• Related to criminal investigation, prosecution, trial, and execution of judgments;
• To protect your or another person's vital life, property, or other legitimate interests but where it is difficult to obtain the individual's consent;
• Personal information you have made public on your own;
• Personal information collected from legally publicly disclosed information, such as legitimate news reports, government information disclosure, etc.;
• Necessary to maintain the safe and stable operation of Stelink and related services, e.g., detecting and troubleshooting faults in the software and related services;
• Necessary for carrying out legitimate news reporting;
• Necessary for academic research institutions to conduct statistical or academic research in the public interest, and when externally providing academic research or description results, the personal information contained in the results is de-identified;
• Keyword information you enter when using the search service provided by Stelink;
• Information data related to you collected by Stelink that you publish on Stelink, including but not limited to participation in activities, transaction information, and evaluation details;
• Your behavior that violates the law or Stelink rules and the measures Stelink has taken against you;
• When other third parties provide services to you through the Stelink webpage or client, the information you provide to the third party is not subject to this Privacy Policy;
• Other circumstances stipulated by laws and regulations.

2. How We Store Your Personal Information

• Storage Location: Your personal information may be stored on overseas servers, such as in Singapore, to ensure the continuity of global services.
• Storage Period: We will ensure your personal information receives adequate protection, such as anonymization and encrypted storage. We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our criteria for determining the aforementioned period include:
  • Completing the service purpose related to you, maintaining corresponding services and business records, and addressing potential inquiries or complaints from you;
  • Ensuring the safety and quality of the services we provide to you;
  • Whether you have consented to a longer retention period;
  • Whether there are other special agreements regarding the retention period.
  After your personal information exceeds the retention period, we will delete it or make it anonymous in accordance with applicable legal requirements.

3. How We Transfer and Disclose Your Personal Information

• Information Transfer: In the event of a merger, acquisition, etc., your personal information may be transferred. We will ensure the successor continues to be bound by this policy.
• Information Disclosure:
  • With your explicit consent obtained;
  • Necessary for the conclusion or performance of a contract to which you are a party, or necessary for human resource management under legally formulated labor rules and regulations and legally concluded collective agreements;
  • Necessary for fulfilling statutory duties or obligations;
  • Necessary for responding to public health emergencies, or for protecting the life, health, and property safety of natural persons in emergency situations;
  • Processing your personal information within a reasonable scope for actions such as news reporting and public opinion supervision in the public interest;
  • Other circumstances stipulated by laws and administrative regulations.
  Even in the above cases, we will process your personal information in a legal and legitimate manner, for clear and reasonable purposes.

4. How We Protect Your Personal Information

We take the security of your personal information very seriously and will strive to take reasonable security measures (including technical and managerial aspects) to protect your personal information.

• Stelink provides security protection features for user accounts and uses security measures such as password encryption to prevent your provided personal information from being improperly used or accessed, disclosed, used, modified, damaged, lost, or leaked without authorization.
• We will establish a dedicated security department, security management systems, and data security processes to ensure the security of your personal information. We implement strict data usage and access controls, ensuring only authorized personnel can access your personal information, and conduct regular data and technology security audits.
• We will use encryption technology, anonymization, and other reasonably feasible means at least comparable to industry peers to protect your personal information, and use security protection mechanisms to prevent malicious attacks on your personal information.
• We will develop emergency response plans, and immediately activate them in the event of a user information security incident, striving to prevent the impact and consequences of these security incidents from expanding. In the event of a user information security incident (leakage, loss), we will promptly inform you according to legal and regulatory requirements: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will inform you of the incident situation promptly via push notifications, emails, SMS, and related methods. When it is difficult to inform each individual, we will adopt reasonable and effective methods to publish announcements. At the same time, we will also report the handling of user information security incidents to relevant regulatory authorities as required.

5. Your Rights to Manage Personal Information

You can log in to your account at any time to access, edit, or correct your personal information, and you can request deletion of your information as described below.

5.1 Access and Correction

• Edit Information – You can log in to your Stelink account to access or edit your basic personal profile information in your account.
• Clear Data – You can log in to your Stelink account and clear your personal information through "Account Deletion" under "My Account". Once deletion is complete, all personal data, information, data, and records under your account will be deleted or anonymized.
• Information Correction – You can log in to your Stelink account to correct or supplement your personal information, including contact phone number, email address, etc. If you are unable to access and manage your personal information through the above paths, you can contact us at any time through Stelink customer service.

5.2 Information Deletion

You can request deletion of personal information in the following circumstances:

• We cease to provide products or services, or the retention period has expired;
• The processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;
• You withdraw your consent;
• Other circumstances stipulated by laws and administrative regulations.

5.3 Account Deletion

You can apply to us at any time to delete your account. Before deleting your account, we will verify your personal identity, security status, device information, etc. We will process your application promptly after receiving it and respond to your request within 15 days or the time limit required by laws and regulations.

6. Users in the European Union

Stelink is committed to protecting user privacy globally. Our existing practices reflect this by minimizing collection and ensuring users can control their personal information. The General Data Protection Regulation (GDPR) requires us to provide services to EU users in a specific way.

Under the GDPR, we process the data outlined in this Privacy Policy based on lawful bases that depend on the specific circumstances:

• Performance of our contractual obligations with users — providing users with the services and applications they request; managing user subscriptions; and processing payments.

7. Protection of Minors' Personal Information

• Minors under the age of 18 should use this service under the guidance of a guardian.
• Minors under the age of 14 must obtain guardian consent before use.

8. Changes and Revisions to the Privacy Policy

• We may revise this policy from time to time. Revised content will be notified to you through announcements, etc.
• If you continue to use the service, you will be deemed to have agreed to the revised policy.

9. How to Contact Us

If you have any questions about this policy, please contact us:

Frequently Asked Questions

These brief answers are provided for convenience; the full sections referenced always prevail.

What personal information does Stelink collect?

Your email address, multi-encrypted password, and verification code; device identifiers such as OAID and AndroidID; and device and log information such as hardware model, operating system version, IP address, MAC address, access time, and network status. Real-name information is collected only if you use identity authentication features. See Section 1.

Why does Stelink collect this information?

To keep your account secure, provide and improve the service, perform security detection and risk prevention, provide customer support, and send service-related notifications. See Section 1.1.

Where is my personal information stored, and for how long?

On overseas servers, such as in Singapore, protected with anonymization and encrypted storage. It is retained only as long as necessary for the purposes described in this policy, then deleted or anonymized. See Section 2.

Does Stelink share my personal information with third parties?

Personal information is transferred or disclosed only in the limited situations described in Section 3, for example with your explicit consent or as required by law. Some functions integrate third-party SDKs, such as the Alipay payment SDK described in Appendix II.

How can I delete my account or personal data?

You can clear your data or delete your account in the app via "My Account" → "Account Deletion". Once deletion is complete, all data and records under the account are deleted or anonymized; requests are answered within 15 days. See Section 5.3.

Can I turn off cookies and anonymous diagnostics?

Yes. You can clear cookies in your browser settings (some functions may become unavailable), and you can disable anonymous diagnostics and crash reports at any time in the app settings. See Sections 1.3 and 1.4.

How do I contact Stelink about privacy questions?

Email us at support@stelink.net and we will respond as soon as possible. See Section 9.

Appendix I: Details of Permissions Requested by Stelink

Appendix II: Details of SDKs and APIs Integrated by Stelink